Frequently Asked Questions

Frequently Asked Questions

• What is the free 90-day hosting offer?
• What is the free UK domain offer?
• What is the £50 MIVA voucher offer?
• What is the £30 TIME discount voucher offer?
• What is Web Space and how much do I get?
• Do I need any technical knowledge to operate a hosting account?
• What is Bandwidth?
• How much bandwidth do I have for my site?
• What security protection is there for my site on Pulse Web Hosting?
• Can I transfer existing domains?
• What domain and Email address names can I have?
• What domain name suffixes are available to me?
• Are there any restrictions on access to my domain?
• What technical support is there available?

Answers

What is the free 90-day hosting offer?

The Trial User account is a trial of our most popular package, Power. This package is free of charge for 90 days. During the 90-day trial period you have 3 options:

• You can cancel and incur no charge.
• You can upgrade on to any paid package you like via your control panel.
• Don't do anything. You can just let your account expire and after 90 days our system will automatically upgrade you on to the Power Package.

What is the free UK domain offer?

Pulse Web Hosting offers a FREE UK domain with the Home Plus package. You can choose from a .co.uk, .me.uk or a .org.uk. If you already own a UK or US domain then we will transfer it across for totally free of charge.

What is the £50 MIVA voucher offer?

Become a Pulse Web hosting customer and you will receive a £50 MIVA pay-per-click voucher.

Pay-Per-Click advertising is the ideal way to generate visitors to your site. You have total control over the amount you pay for the leads you receive. MIVA delivers over 2,000-targeted leads every minute and has relationships with almost 100,000 clients globally. The adverts are displayed across a network of thousands of websites. The keyword bidding system ensures your adverts will only be displayed alongside relevant content.

What is the £30 TIME discount voucher offer?

Every new Pulse Web hosting customer will receive a £30 off voucher for TIME UK. The voucher can be used for all products available from TIME UK including, Plasma screens, LCD TVs, Laptops and PCs.

What is Web Space and how much do I get?

Your web space is the amount of space you have available on our servers for the files that make up your site. How big this web space is depends on the package you choose. On the Home package you get 200 MB, on Home Plus you get 500MB and on the Power package you get 1000MB. For unlimited web space choose the Power Plus package.

Do I need any technical knowledge to operate a hosting account?

You will be supplied with all the necessary information and support you need to operate a hosting account. We also offer a dedicated customer and technical support service should you have any problems. We are so confident that everybody can learn the skills to create their own website that we offer a no obligation 90-day free trial to get you started.

What is Bandwidth?

Bandwidth is the way of measuring the amount of traffic on your website. Web traffic is the amount of data sent and received by visitors to a web site. Each time a visitor views a page on your website, they download the components that form that page onto their local computer.

In order to ensure fair usage, limits on how much web traffic you can have are placed on certain Pulse Web hosting packages. These limits are relevant to what type of user the package is aimed at. If you don't know how much bandwidth you'll want try the free 90-day trial first.

How much bandwidth do I have for my site?

The bandwidth limits on each package are relative to what it is expected the average user on each package will need. If you choose the Home option your bandwidth will be 3000MB a month; on the Home Plus package you have 6000MB, however on the Power it is 10000MB and Power Plus package there is no limit on bandwidth.

What security protection is there for my site on Pulse Web Hosting?

Your site will be protected by our up to date firewall, your will also have a fully controllable Spam filter to limit the number of unwanted emails you receive. Pulse Web hosting uses encrypted SMTP using TLS/SSL to enhance the security of your emails. We also operate built in virus scanning for all emails you receive. We do advise you to use local virus protection as well.

Can I transfer existing domains?

Yes you can, if you already own a domain you can still choose it as part of the hosting package, but you will need to change your domain settings to point to your new hosting platform. If you're unsure on how to do this, call our support team for help.

What domain and Email address names can I have?

Any domain name that has not been already been registered is available to you.

The first part of your email address (the section before the @) can be any name you like. The section after the @ in the email address is your domain name. For example if you choose www.acompany.co.uk as your domain name and you want your email name to be Boss your email would be Boss@acompany.co.uk.

What domain name suffixes are available to me?

You receive a free .uk domain suffix with every Power Plus package (.co.uk, . me.uk or .org.uk) and you recieve a free .com or .co.uk domain suffix with every Power Plus package. Should you wish to choose something different you can select a .com, .org, .biz, .net or .info domain name.

Are there any restrictions on access to my domain?

Unlike some hosting companies there is no restriction to access to your domain. You have complete 24 hours; 7 days a week access.

What technical support is there available?

Pulse Web hosting provides round the clock free support for your hosting account via an email ticketing system. There is also a forum where you can find documents and tutorials about hosting as well as discuss issues with your account.

Call 0870 830 3215 to speak to hosting support or email: support@pulsewebhosting.com.