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Server error

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#1 by macbeth3

I cannot get to my domain. This has been live for a year, with the latest renewal in June, and now I get

"NETWORK TIMEOUT The server at http://www.football-finances.org.uk is taking too long to respond."

I can get to everywhere else on the internet, just not my own site.

I can see the files via my FTP connection, but no other way.

HELP !!
Ian

Posted on Monday, 21st July 2008 at 9:50am

#2 by admin

I cannot see nay problem from here I could log in and see all the hosting directories e.g(ftp, databases, mail) may be a temporary glitch somewhere on the network. Please let us know if you still have any issue.

Posted on Monday, 21st July 2008 at 11:33am

#3 by macbeth3

Okay so if you go to http://www.football-finances.org.uk/spl you can see it fine ?

It has been like this since last night. I can get everywhere else okay

Posted on Monday, 21st July 2008 at 11:53am

#4 by macbeth3

If I try and ping the address it times out.

If I try and ping the IP address of 213.40.79.217 it times out

It can't just be me and that one site !!

Posted on Monday, 21st July 2008 at 1:22pm

#5 by admin

Please can you do a traceroute from your computer and post it here. Using the commands

tracert http://www.football-finances.org.uk

tracert 213.40.79.217

just to find out where the problem is.
I have completed a traceroute from out side our network which is routing to the server fine.

Posted on Monday, 21st July 2008 at 2:16pm

#6 by macbeth3

I'm not sure whether you can see this, cos I can't but

http://www.football-finances.org.uk/tracert.jpg and
http://www.football-finances.org.uk/tracert.png

show that it gets to ae-11-11.car2.Manchesteruk1.Leve13.net [4.69.133.98] then no further than 195.50.119.134 where it times out

sorry forgot to add that the tracert to the IP address is identical

Posted on Monday, 21st July 2008 at 2:36pm

#7 by admin

Thanks for the information, the trace route shows there is a routing issue between level3 and easynet.net
I have escalated it to our network department they will get in touch with level3 to resolve the issue.
However your website is up and running and people can reach to it.

Posted on Monday, 21st July 2008 at 3:11pm

#8 by macbeth3

unless they have Sky as their ISP !!

Posted on Monday, 21st July 2008 at 3:30pm

#9 by admin

Please can you provide us the feedback, Is this issue have been resolved or we need to chase the network department.

Posted on Tuesday, 22nd July 2008 at 1:11pm

#10 by macbeth3

I think you need to assume that I haven't spoken to your network department, as I thought you may be doing that.

Until they do what you suggested I would guess the issue won't go away. It is probably best you assume that the problem is still unresolved.

If you would prefer me to speak to them then I will speak to them if you put their number on here.

Posted on Tuesday, 22nd July 2008 at 4:01pm

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