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email error msg - 550 relay not permitted

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#1 by vw238977

I'm using Thunderbird to send mails and receive mails ok using postmaster@rossendalebooks.co.uk.

I'm having a lot of trouble with your GUI for managing aliases - can't delete aliases and, most important, can't use the alias.
When i try and send to information@rossendalebooks.co.uk i get the 550 relay not permitted error msg.

Your help appreciated

Posted on Monday, 21st January 2008 at 9:24pm

#2 by admin

Thanks for pointing this issue as you would have noticed we have launched a new hosting platform and the link was not pointing to the right directory which has been fixed.

Posted on Tuesday, 22nd January 2008 at 12:16pm

#3 by vw238977

I'm OK now on deleting aliases, thanks for that, but the final problem with my email alias is that i can send emails from my email client using the alias information@rossendalebooks.co.uk (but got odd messages about a login failure even though i can send mail out). When sending emails into the alias, however, I never seem to receive them?

Regards

Posted on Tuesday, 22nd January 2008 at 11:17pm

#4 by admin

Please follow the instruction posted by me to fix the error msg - 550 relay not permitted. http://www.pulsewebhosting.com/forum/to ... e-503.html

then come to the 2nd problem regarding sending the mail to alias information@rossendalebooks.co.uk previously there was no email forward from that alias, I have tested it by forward to postmaster@rossendalebooks.co.uk and its working ok.

you can set email forward to any other email address.

Posted on Wednesday, 23rd January 2008 at 12:50pm

#5 by vw238977

Thanks for the info about forwarding... I would have thought that if forwarding was off the mailbox@rossendalebooks.co.uk would receive the email but it didn't. Anyway, I'm now redirecting (forwarding) from the alias and waiting up to two hours for the forward to happen on my external webmail box. That's far too long... what's happening?

Regards

Posted on Wednesday, 23rd January 2008 at 10:38pm

#6 by admin

Right I have created an alias as test and forward set to one of my test email and have tested few time it has forwarded the mail each time. I have left the test alias there so that you can send a test mail to verify the mail you are sending is actually going out and reaching the alias.

Posted on Thursday, 24th January 2008 at 5:31pm

#7 by vw238977

Thanks for your help, the forwarding is working OK, the issue is the time it takes to get through your system. I've had a look at one of the emails I sent last night which took over 2.5 hours to get delivered. Looking at the expanded header of the email it seems like your spam detection system thinks I am sending spam: this is because i've been lazy sending emails with subjects like 'fghr' and similar rubbish in the content. Maybe your spam system has now marked down my other webmails as possible spam and that's slowing things down. I'm copying a section from my test email:
X-Spam-Score: 3.0 (+++)
X-Spam-Report: Spam detection software, running on the system "fedex.hosted.netline.net.uk", has
identified this incoming email as possible spam. The original message
has been attached to this so you can view it (if it isn't spam) or label
similar future email. If you have any questions, see
The administrator of that system for details.
Content preview: lkjljlkj [...]
Content analysis details: (3.0 points, 15.0 required)
pts rule name description
---- ---------------------- --------------------------------------------------
0.4 X_PRIORITY_HIGH Sent with 'X-Priority' set to high
1.0 NO_REAL_NAME From: does not include a real name
1.0 UNPARSEABLE_RELAY Informational: message has unparseable relay lines
0.0 BAYES_50 BODY: Bayesian spam probability is 40 to 60%
[score: 0.5000]
0.6 AWL AWL: From: address is in the auto white-list
X-Envelope-To: rbooksmailbox@blueyonder.co.uk
Return-Path: rbooksmailbox@blueyonder.co.uk
X-OriginalArrivalTime: 24 Jan 2008 22:47:47.0163 (UTC) FILETIME=[23CE4AB0:01C85EDB]

Regards

Posted on Friday, 25th January 2008 at 1:22pm

#8 by admin

We have investigated and found that, it is not our server which is causing the delay it is blueyonder server delaying the message. Please see the response we got back from the blueyonder's server you might need to contact them regarding this problem.

**********************************************
** THIS IS A WARNING MESSAGE ONLY **
** YOU DO NOT NEED TO RESEND YOUR MESSAGE **
**********************************************

The original message was received at Thu, 24 Jan 2008 17:31:09 GMT
from tantrum.hosted.netline.net.uk [127.0.0.1]

----- Transcript of session follows -----
... while talking to mailin.blueyonder.co.uk.:
<<< 421 Too many concurrent SMTP connections; please try again later.
... while talking to exim-sec02.blueyonder.co.uk.:
<<< 421 Too many concurrent SMTP connections; please try again later.
... while talking to exim-sec01.blueyonder.co.uk.:
<<< 421 Too many concurrent SMTP connections; please try again later.
<rossendalebooks@blueyonder.co.uk>... Deferred: 421 Too many concurrent SMTP connections; please try again later.
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old

Posted on Friday, 25th January 2008 at 2:32pm

#9 by vw238977

Thank you for the info... could I also say that I'm very impressed with your investigations and the patience you've shown. Thanks again.

I'll get in touch with my webmail owner

Posted on Friday, 25th January 2008 at 8:49pm

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