Forum help and support
please delete
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- #1 by kitkars
- please delete account for me as i dont know when my free year is up ,dont want to miss it and start paying via my direct debit without me knowing,
- Posted on Saturday, 13th October 2007 at 2:05pm
- #2 by admin
- We have now suspended your account.
- Posted on Monday, 15th October 2007 at 9:35am
- #3 by kitkars
-
Does this mean i have not to worry about free year being up ie deleted not just suspended for a period of time?,also the domain i was given free as i understand it will have to be paid after 2 years is this correct?,can i now transfer the domain to my new hosting company without problems?
Thanks for time if you can help me with these questions - Posted on Monday, 15th October 2007 at 9:42am
- #4 by admin
- We are looking into this for you with the Billing Department and will have a response by tomorrow. Thank you for your patience.
- Posted on Monday, 15th October 2007 at 1:00pm
- #5 by kitkars
- Sorry if i apear to be impatient but I really do need to know the answers ,I know its not your fault and maybe not your job but dealing with supanet it a struggle at all times,thanks for trying anyway
- Posted on Tuesday, 16th October 2007 at 8:28pm
- #6 by admin
-
Sorry for the delay, it is really a billing query, this forum is intended for technical queries only.
Your hosting account has been suspended indefinitely, you do not need to worry about your year being up.
The billing department have informed us that you would need to pay £50 for your domain as it's been with us for less than 2 years. If you want to pursue this matter further we suggest you contact the Billing Department on 0845 120 4473 (local rate) to arrange payment. - Posted on Wednesday, 17th October 2007 at 9:50am
- #7 by kitkars
- Thank you for that,I expected they would ask for more than buying another domain,anyway thanks again
- Posted on Wednesday, 17th October 2007 at 10:44am
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