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domain transferred, now how do i upload...

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#1 by ianh82

...my site usinf ws ftp?

i have followed the ftp instructions but not connecting/working.

wheresmrnuts.com is the transferred domain.

also have a wheresmrnuts.co.uk but want them both to point to .com as thats my site address on documents.

what are my settings and usernames etc?

Posted on Monday, 1st October 2007 at 11:15pm

#2 by admin

Your ftp is working, you have to use your .co.uk address though as your .com is only a domain name. We have also pointed the .com address at your .co.uk hosting account. Whichever domain they enter into the browser will be displayed.

Posted on Tuesday, 2nd October 2007 at 9:50am

#3 by ianh82

thanks but it still wont connect. what do i put in these boxes (ws ftp pro)

site name:

Host name:

userid:

password: i know this

account:

comment.

tried all manor of combinations but won;t have none of it.

Posted on Tuesday, 2nd October 2007 at 1:45pm

#4 by admin

We don't really support 3rd party ftp clients, its at the customers discretion whether they want to use 3rd party software to upload files. If you look in the topic "How to use an ftp clientâ€

Posted on Tuesday, 2nd October 2007 at 2:32pm

#5 by ianh82

hi

thganks for that. i downloaded file zilla and still no good. entered the fololwing:

host: ftp.wheresmrnuts.co.uk

username: ianh82@wheresmrnuts.co.uk

password: ********

my main password.

is all that correct?

if it is, why isn;t it working?

also, used the ftp manager online and uploaded all my pages etc and it's not showing when i type the address in the search engine.

really getting confused and thick sounding

Posted on Tuesday, 2nd October 2007 at 3:59pm

#6 by admin

File Zilla is working as we just tested it and the details you have been using are correct, its probably because of your firewall/anti virus software thats blocking FileZilla/WS FTP Pro etc... from working. Did you try and connect using the command prompt like we suggested in the previous post, this would illustrate the problem?

Your website is working in a browser, its showing the holding page at the moment, to view a different file append a /<the file name> on the end of the domain and you will be able to see your files.
e.g. http://www.wheresmrnuts.co.uk/<your file name>

To change the holding page you need to change the name of the file you want to display first when a user enters your domain in a browser and rename it to index.html. This will then load in a web browser.

Posted on Tuesday, 2nd October 2007 at 4:27pm

#7 by ianh82

tried all that, command prompt says invalid command and no website pops up in the browser, says timed out as no connection to site.

turned off my firewall to. still the same.

may format my system and start again.

Posted on Wednesday, 3rd October 2007 at 12:33pm

#8 by admin

That's rather strange, afraid we don't know what else to suggest. We assure you that your website is working in a web browser, if you have access to the Internet from a different machine you would see this (although you do need to upload some files) . As for the problems from your machine or reasons why it isn't working I'm afraid that is out of our scope and we wouldn't want to wrongly advise you to format your system and start again, there may be other ways to fix your problem.

Apologies we can't be of any further assistance.

Posted on Wednesday, 3rd October 2007 at 1:40pm

#9 by ianh82

no worries, i'll keep trying

Posted on Wednesday, 3rd October 2007 at 10:57pm

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