Forum help and support

cant delete files

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#1 by kitkars

as a matter of interest on the template showing there is a button named temlate when clicked shows a template of transport or something,i would really like to use this hosting but it seems too difficult,I use basic html for all my ebay listing with no probs but this 3 mths of trying im LOST

Posted on Wednesday, 26th September 2007 at 10:01pm

#2 by admin

We have been deleting your files for you but when you log into the webbuilder your files are restored as they are saved in a different location for the webbuilder and they haven't been removed from there. When you make your site live in web builder it copies the files across to your hosting space and they are then visible under your domain. We are now deleting your files from both your webspace and the webbuilder so you will have a complete fresh start.

Note: For future reference please will you not start a new topic/thread for the same problem when posting on this forum. It is easier for us and others interested in the discussion to follow if they all fall under one topic.

Thank you

Posted on Thursday, 27th September 2007 at 10:47am

#3 by kitkars

And how do i do that,plus why do i have to log in to this forum everytime when i keep ticking box to log in automaticly

Posted on Thursday, 27th September 2007 at 11:40am

#4 by kitkars

All files back nothings changed template still not showing as it does in web builder,all ive done is selected a template then made site live again just same thing happens everytime,

Posted on Thursday, 27th September 2007 at 11:53am

#5 by admin

check it now, you should have a fresh start.

Posted on Thursday, 27th September 2007 at 12:53pm

#6 by kitkars

Sorry no fresh start all files still there tried to upload a template cant even do that now go to website still same template but not showing as should,getting near time for everyone to admit defeat i think and forget it

Posted on Thursday, 27th September 2007 at 3:10pm

#7 by admin

Everything has again been removed, I'm afraid this is the last time we will be able to do this for you as we should only really provide hosting support not web development as well.

Files should not need deleting anyway, the web builder enables you to change templates and add/edit pages so any files can be modified from there. If you still have difficulty using the web builder it may be be advisable that you try and use a different web development tool (many are freely available on the Internet) or alternatively employ someone to design the site for you.

Best of luck with your site.

Posted on Thursday, 27th September 2007 at 4:05pm

#8 by kitkars

first i have not reloaded any files,last time i was told to try again which i did select template try view site page not available i got, tried again same thing, every other you say files deleted they all came back,why this time can i select template and everything works no files come back at all,maybe telling me to employ somebody was a way of addmiting defeat but anyway seems to be working fine now so thanks for that

Posted on Thursday, 27th September 2007 at 4:38pm

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