Forum help and support
FTP access
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- #1 by Mike J Barrett
-
When I got my hosting package I was given theFTP host as ftp.mikebarrettproductions.co.uk
and I have been using this to use my ftp software to log into the account. But now I find that when i put this name into my web browser it reverts to Supanets home page. My ftp sftware is unable access my files and I get the message "canot connect to the host"
can you help.
Regards,
Mike - Posted on Friday, 21st September 2007 at 3:27pm
- #2 by admin
-
Hi,
We have had a look at your account and we have been able to connect using an FTP client and files were displayed. You are using the correct ftp address and the username is...
<username>@ftp.<your domain>
<your password>
if you still can't connect get back to us and in the mean time have you tried connecting through the control panel? To do this once logged in select 'Hosting Administration' and then 'Click here to manage your files' This will open a new page with all your files.
Hope this helps - Posted on Friday, 21st September 2007 at 5:11pm
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