Forum help and support

Unable to make my site live

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#1 by trotmanfamily1

I am a Web Page novice struggling to get a simple page (via your Web Builder templates) on line. Despite several calls to Hosting Support, my domain TrotmanUnitWavePower.com has never gone live, and now following your new Supanet Hosting pages Master Log in, I am taken to an empty page. Help!!

Posted on Friday, 17th August 2007 at 11:37am

#2 by admin

The reason it is not working is because you had changed the A Records' IP addresses. We have now set these back to the initial IPs. It should now be working, you might not be able to see it immediately as you might be seeing a cached version. Once the cache clears your page will then be visible.

Posted on Friday, 17th August 2007 at 12:05pm

#3 by trotmanfamily1

Thank you for your reply, though nothing has changed. I am still unable to make my site live. Please look again.

Posted on Saturday, 18th August 2007 at 12:00pm

#4 by admin

We are terribly sorry, when we corrected the IP addresses we did not change it to the right one. This has now been rectified and your website should now be visible.

Apologies again for your downtime.

Posted on Monday, 20th August 2007 at 11:08am

#5 by trotmanfamily1

Thanks for your reply. I can now use the Master Log in and view the site prior to making it live - the site is correct. However, on going to make your site live, and view your site, nothing appears. Also, the site does not appear searching the web at http://www.TrotmanUnitWavePower.com, my domain name. Further help required!!

Posted on Wednesday, 22nd August 2007 at 12:56pm

#6 by admin

Updating your website should be working, please can you try again?

Your site is visible in a browser if you enter your URL/domain into the address bar.

As for searching for your domain in Google and not receiving any results – you will have to talk to Google about this. They have things commonly called web crawlers or spiders which search the world wide web and update Google's database with new/updated sites that they come across during their searches. It could potentially take months for one of these crawlers to find your site.

To improve your chances of web crawlers finding your site, populate your meta date with many key words which users may type into a search engine when searching for information relevant to your site. You could also try and contact Google and see if they could add your details sooner. If users are using other search engines like Yahoo or MSN the same applies to them. They will have their own web crawlers which will take time to find your site.

Posted on Wednesday, 22nd August 2007 at 2:44pm

#7 by trotmanfamily1

Thanks for your reply. We're there!

Posted on Saturday, 25th August 2007 at 11:59am

#8 by trotmanfamily1

My domain http://www.trotmanunitwavepower.com has disappeared from the web. I can update pages on web builder, but the site is no longer live.

Posted on Monday, 17th September 2007 at 11:43am

#9 by admin

There does not seem to be any problems with your site. It is viewable in a web browser. Please give more details if you are still encountering problems.

Posted on Monday, 17th September 2007 at 2:22pm

#10 by madforgolf

Just click on your site and was able to view in browser -- site says that its under construction ubntil OCT 2007 is that correct

Posted on Monday, 17th September 2007 at 2:59pm

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